Rails, power and accessories will be shipped the next working day via DPD or Royal Mail and should be with you within 2-3 days. Cases have a 3-4 week turnaround - we will email you either about specific requirements for the case or when it is close to being shipped.

VAT

All our prices include VAT for UK residence.

Please note: If you are purchasing outside the UK all our prices exclude VAT, which you will need to be paid based on your local rates via the courier service - there will also be a fee of about £11 for the courier to process this transaction. Please make sure you are aware of this before placing an order.

UK Shipping & Delivery

£4.95 for all packages with the exception of a few larger cases.

£70 for 15U/18U/21U cases

All prices in the UK include VAT

Europe Delivery

Delivery bands

Band A - Netherlands, Belgium, Denmark, Germany, France,

  • Rails, power & accessories (weight 1 -10kg) £22
  • Cases - £30 - £380 depending on size

Band B - Spain, Italy, Poland, Sweden, Portugal, Austria, Luxembourg

  • Rails, power & accessories - £30
  • Cases - £45 - £462 depending on size

Band C - Norway, Finland, Slovakia, Slovenia, Czech Republic, Greece, Hungary, Romania, Latvia, Malta, Lithuania, Estonia

  • Rails, power & accessories - £45
  • Cases - £75 - £530 depending on size

Worldwide Shipping & Delivery

US & Canada

  • Rails, power & accessories (weight 1 -10kg) £35
  • Cases - £110 - £520

The rest of the world

Please get in touch for a quote

Contract Cancellation Under Distance Selling Regulations

Upon receiving your product, we will send you an email to confirm that you are happy with the product and request that you leave a review.
If you require any information regarding orders you have placed with synthracks.com please contact me directly:

John Lancaster
SynthRacks
Tobinal
Pont-Shan
Narberth SA67 8HD

Telephone: 01834 819 024 or 07881 707 537

Email: info@synthracks.com
Contract cancellation under the Distance Selling Regulations

For goods that are not made to measure or personalised, you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no more than 7 working days after the day on which you receive the products.

If you wish to exercise your right to cancel this contract after your order has already been dispatched, we will refund the original purchase price and delivery charge, provided that you have notified us in writing no longer than 7 working days after the day on which you receive the products, and that you have taken reasonable care of the products and not used them. Please contact us to initiate the return. If the goods are not faulty and you have simply changed your mind about your purchase, you are requested to bear the cost of the return shipment. The original delivery costs will be refunded along with the original purchase price on the safe return of the item(s).

Your right to return products does NOT apply to made-to-measure or personalised goods unless they are faulty or not as described. However, we are committed to retaining satisfied customers so in the first instance, please contact me to discuss your concerns to see if we can come to an arrangement. We are unable to offer order cancellations for custom goods once the build is underway or specialist (non-stock) materials have been purchased.

John Lancaster
SynthRacks
Tobinal
Pont-Shan
Narberth SA67 8HD

Telephone: 01834 819 024 or 07881 707 537
Email: info@synthracks.com

Refund Policy

We want you to be happy with your purchase. If you’re not, contact me and we’ll exchange or refund it if you have purchased from the Classic Racks range and without modification or customisation.

Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. This includes any delivery charge.

Ordinarily, we will refund via the original method used to purchase e.g. Paypal, credit card, debit card, bank transfer, cash or cheque.

Returns

In the first instance please contact me to discuss your return and for advice on reshipping and packaging.

In accordance with distance selling regulations racks, desks or other furniture that has been customised to your specifications are not returnable by right.